Our Journey: Pioneering Excellence in Care
1980 – Laying the Foundations
🛎️ Sue Brand successfully operated four retirement hotels, where she developed the core principles of high-quality care. This hands-on experience led to the creation of comprehensive training packages and materials under the Pembroke Group, setting the groundwork for improved care standards across the industry.
1997 – Establishing RDB Star Rating
⭐ Sue founded RDB Star Rating, an independent assessment company dedicated to evaluating care establishments across the UK.
🏆 RDB set itself apart as an industry leader, achieving key milestones, including becoming the first UK company accredited by the United Kingdom Accreditation Service (UKAS).
1997 – Present: Setting the Standard in Care
✔️ The RDB Star Rating system became a trusted benchmark, recognized by local councils, authorities, healthcare groups, and government bodies.
📊 It provided an objective measure of care home performance, influencing regulatory frameworks and driving continuous care home improvements across the UK.
2021 – Present: Evolving with the Industry
🚀 Sue Brand’s vision continues to shape the care sector, inspiring the development of modern, up-to-date workshops, resources, and training packages.
🎓 This rich history fuels innovation, ensuring care providers have the knowledge, skills, and confidence to uphold the highest standards of care.